Returns & Refunds

Didn't love your order? Don't Stress!

Our easy returns process has got you covered.

RETURN FROM

AUSTRALIA NEW ZEALAND US & CANADA REST OF WORLD

Australia

STEP ONE

Choose your return and
follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Once you submit your return, you will receive a postage label directly to your email or on the returns page to download.

STEP THREE

Print and place the label on your parcel and drop your parcel off at a Street Post Box, Post Office or Free 24/7 Parcel Locker

Refunds are offered on all orders received back to our warehouse within 14 days (10 business days) of your delivery date.

Store Credits & Exchanges are offered on all orders received within 30 days of your delivery date.

We aim to process all returns within 1-2 business days of receiving the return, however we ask to
allow up to 5 business days in the case of higher volumes.

EXCHANGES & INSTANT EXCHANGES
  • Free Exchanges are offered on original orders received back to us within 30 days from the delivery date
    • i.e. you cannot return an exchange order and receive a second exchange order
  • Exchanges must be processed at the time of requesting your return
  • Exchanges will be processed once your return shipment has been processed as "in transit' by the postal carrier (ahead of your return being delivered to us)
  • Exchanges will be shipped with Standard Post
  • Instant Exchanges will be shipped immediately and you will be charged if your return is not posted back to us within 14 days.
  • Discount codes cannot be applied within the return portal.
  • Any bonus credit applied is non-refundable and can only be redeemed when using the shop now function.
  • If the exchange item is unavailable at the time of the request then an automated email will be sent with instructions on how to proceed.
STORE CREDITS & GIFT CARDS
  • Free Store Credit returns are offered on orders received back to us within 30 days from the delivery date
  • Gift Cards are valid for 3 years (36 months) and cannot be extended after expiry
  • Gift Cards are non-refundable
  • Instant Refunds are offered on all eligible purchases
    • Orders received back to us within 14 days of your delivery date
    • Exchange orders and orders placed with a gift card are ineligible for a Refundid return
  • Customers are to create a Refundid account and link their payment method to receive a refund instantly
  • If your return is not posted within 7 business days, the refund is reversed by Refundid
  • AfterPay, Zip and PayPal remaining instalment payments will still be required to be paid or settled after the refund is received
    • Your refund is not sent to the original payment method and is sent to the linked payment in your Refundid account
  • An $8.99 fee will be deducted from your refund for the use of the return postage label provided
  • If your return does not meet the eligibility criteria, a dishonour fee will be charged by Refundid when reversing the refund.
STANDARD REFUNDS
  • Refunds are offered on all eligible purchases
    • orders received back to us within 14 days of your delivery date
  • An $8.99 fee will be deducted from your refund for the use of the return postage label provided
  • All refunds are processed back to the original payment method used to place the order
    • If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay), the funds will be reversed to those methods accordingly
  • Depending on your bank, please allow up to 10 business days for the refund to be reflected at your end
IMPORTANT INFO
  • Please contact our Customer Care team prior to shipping your return if you wish to make any changes to allow quicker processing
  • It is the customers' responsibility to ensure all terms and conditions for returns are read and understood.
  • Any shipping fees paid are non-refundable
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description
    • Unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • All returns received outside of the policy timeframe will not be eligible for a refund
FAULTY OR INCORRECT ITEMS
  • If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
    • Please provide as much detail as possible, including photos so we can resolve quickly.
  • In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution
  • If you have a major problem with a product, you are entitled to your choice of a replacement, store credit, or refund
  • If we have significantly misrepresented the product or provided an incorrect description, you are entitled to your choice of a replacement, store credit, or refund.
  • ACCC Consumer Rights Guarantees
REJECTED RETURNS
  • It is your responsibility to ensure that your return meets the above requirements
  • If a return is received and not approved through quality control, we will contact you immediately and provide more details
  • You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale
  • If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility
LOCAL BRISBANE-BASED RETURNS
  • We now offer in-person returns for local customers at our BBHQ located in Brisbane, QLD. Ensure you are still booking your return located above.
  • Once booked you can return your purchase Monday - Friday between 9 am - 5 pm. Our Address is: 2/146 Lindum Rd, Lytton QLD 4178
  • Simply ring the doorbell and wait for staff assistance.

REST OF WORLD RETURNS

CLICK BELOW TO RETURN YOUR ORDER FROM OUTSIDE OF AUSTRALIA

STEP ONE

Book your return and follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Organise your return to the following address -

Beginning Boutique
Returns Department
PO Box 2040, Mansfield BC,
QLD, 4122, Australia

STEP THREE

Make a note of your return tracking, and send your parcel back to us for processing.

Ensure your name and order number are clearly visible on the return parcel label

EXCHANGES
  • To prevent items from selling out, we do not offer exchanges on any international orders
STORE CREDITS & GIFT CARDS
  • Store Credit returns are offered on orders received back to us within 30 days from the delivery date
  • Gift Cards are valid for 3 years (36 months) and cannot be extended after expiry
  • Gift Cards are non-refundable
REFUNDS
  • Refunds are offered on all eligible purchases
    • orders received back to us within 20 days of your delivery date
  • All refunds are processed back to the original payment method used to place the order.
    • If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay), the funds will be reversed to those methods accordingly
  • Depending on your bank, please allow up to 10 business days for the refund to be reflected at your end
IMPORTANT INFO
  • Please contact our Customer Care team prior to you shipping your return if you wish to make any changes to allow quicker processing.
  • No changes can be made to your return request once you have posted your return.
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description
    • Unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • All returns received outside of the policy timeframe will not be eligible for a refund
  • As we ship from Australia, Rest of World orders do not qualify for free returns and the cost is at the customer’s expense
  • We strongly recommend obtaining & recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery
  • If you paid for postage on your order and you send your item(s) back, this original postage cost will not be reimbursed by Beginning Boutique
FAULTY OR INCORRECT ITEMS
  • If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
  • Please provide as much detail as possible, including photos so we can resolve this quickly.
  • In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.
  • If you have a major problem with a product, you are entitled to your choice of a replacement, store credit, or refund.
  • If we have significantly misrepresented the product or provided an incorrect description, you are entitled to your choice of a replacement, store credit, or refund.
  • ACCC Consumer Rights Guarantees
REJECTED RETURNS
  • It is your responsibility to ensure that your return meets the above requirements.
  • If a return is received and not approved through quality control, we will contact you immediately and provide more details.
  • You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale.
  • If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.