Christmas and New Year Delivery & Returns
Per Australia Post trading hours over the Christmas period, all orders placed on or before 24th December 2013 will be shipped as usual. All orders placed on 25th, 26th, and 27th December 2013 will be shipped on 28th December 2013. The orders on the 30th and 31st will be shipped on those days. All orders placed on 1st January 2014 will be shipped on 2nd January 2014. All orders after this date will be shipped as per normal.
Beginning Boutique does not take responsibility for any delays outside of our control. We will ship as advised using the best method possible however any delays due to Australia Post are outside of our control and will not be reimbursed for.
Subject to our existing Returns Policy, please be advised that we have extended the returns timeframe period for all orders placed between Wednesday 11th December 2013 and Tuesday 24th December 2013 (inclusive). If you wish to make a return on items placed within those dates, you will now have until Friday 10th January 2014 to request your return via the online form at the bottom of this page and until Friday 17th January 2014 to return the item/s. Any requests made after 10th January 2014 will not be authorised. Any orders placed on or after 25th December 2013 will be subject to the existing returns timeframe period.
Beginning Boutique has free express shipping in Australia using Australia Express Post and internationally with Australia Post and DHL Courier.
All orders placed before 9am Monday and 12pm Tuesday to Friday are shipped that business day. Orders placed after 9am or 12pm respectively will ship the following business day. This is QLD AEST time. Australia Post DOES NOT run over the weekend.
Item availability: Most items that are available on the website are held in stock, and are ready to ship once payment has been made (unless otherwise specified in the description). If there is a problem with your item ordered we will contact you via phone or email and send as soon as possible. Please note that some items are available to be pre-ordered and have a specific shipping date in the product description.
Beginning Boutique does not accept responsibility for lost orders. We only post items to given addresses.
* Please be aware that not all areas are Express Post. You can check your postcode here - here We always ship on time and cannot accept responsibility for customers who do not pick up their packages or for Australia Post mistakes. However we will always be there to help.
Package will arrive next day for metro customers, or in 1-3 business days for regional customers. Tracking codes are available and are emailed to you the night of shipping from Australia Post. Australia Post includes insurance up to $50 on orders lost in the mail. Check if you are in the express network here.
WANT IT NOW? If you live in Brisbane Metro, you can pick up from our office. Call for an appointment: 0413 028 685
Beginning Boutique ships to most countries all over the world offering international airmail, pack & track for selected countries or DHL courier. We do not ship to Russia.
For New Zealand
Free Shipping (orders over $50)
This method is DHL. Delivery takes 1 - 5 Business days. There is full tracking and signature on deliveries.
Australia Post - Pack and Track $16
For orders under $50AUD and by your choice. This shipping method offers tracking and delivery within 3-10 business days.
DHL - Courier Service $16
For orders under $50AUD. Delivery takes 1 - 5 Business days. There is full tracking and signature on deliveries.
For the Rest of the World (except Russia)
Free Shipping (orders over $100)
This method is Australia Post Pack and Track where possible. This method does not always have tracking and depends on the area you live in. This method can take 7 - 30 business days. It is not express post.
International Air Mail - $20
Considering customs for different areas this is the best way for us to ship.
However we are not responsible for customs and if a package is returned due to customs we will not send back out for free. This is a across the board rate for Australia Post air mail. This is not express and does not always have tracking.
DHL is available but this will attract customs. However it is express and has tracking.
DHL - $20
This is the shipping we use for U.S orders as its trackable and does not incur taxes usually. However we are not responsible for customs and if a package is returned due to customs we will not send back out for free.
For Asia Region
DHL - $20
Trackable and express postage to the region. DHL provides fantastic service to customers located in the Asia Pacific Region.
Taxes & Duties
All prices on Beginning Boutique are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.
Tracking is available for all domestic orders. A postage confirmation email with the tracking code will be sent to the email address registered to your Beginning Boutique account from Australia Post. Free shipping internationally is not tracked unless you live in a country where pack & track is available. We take no responsibility for orders that don't arrive therefore we recommend choosing a trackable shipping method to insure your parcel arrives safely.
Where is my package?
If you find that your package is taking longer than expected, please email us at firstname.lastname@example.org to get an exact delivery estimate. Please bear in mind that weekends and public holidays do not count as business days.